Digital Skills

Empowering and enabling underrepresented people through digital skills training

training for the future

The most common reason for not using the internet is lack of confidence, motivation or understanding. This means that 11.5 million adults in the UK lack one of the five basic digital skills, which means they are more likely to face poverty, unemployment and poor health. They are frequently disengaged from education, and therefore need to have a focused, person-centred approach to build their confidence with digital, before starting to learn and develop new skills.

Staying safe and legal

Embeded across the four basic digital skills, staying safe and legal online is considered the most important.

Example: Recognise suspicious emails and weblinks


Communicate, collaborate, and share online

Example: Communicate with friends or family using Facebook Messenger or e-mail

Information & Content

Find, manage and store digital information & content securely

Example: Use the internet to check if a news story is true or false


Apply for services, buy and sell and manage transactions online

Example: Signup for Universal Credit and online billing

Problem Solving

Find solutions to problems using digital tools and online services

Example: Contact an energy supplier to ask for help

Five basic digital skills

Developed in partnership with organisations, government and charities, these set of skills are the most essential to give a person the best chance of the highest quality of life.

Research shows that people who do not have these five skills are more likely to be facing other forms of exclusion and inequality.

What we're doing to help

1 in 5 adults in the U.K have no or low basic digital skills, and Pledge is on a mission to train these adults to survive in an increasingly digital world. 


Without digital skills, 11.5 million adults will face exclusion and inequality. This means they are more likely toffee living in poverty, unemployment and poor health.

Beginning in 2020, Pledge will launch its basic digital skills training to train and empower thousands of adults to live their highest quality of life.

Nobody should face exclusion or inequality through the lack of basic digital skills.